PRIVACY POLICY

1. Who We Are

TeeShirt Customize operates the website teeshirtcustomize.shop. We are the data controller responsible for your personal data when you visit our Site, create an account, or place an order with us. 

2. Information We Collect

We may collect and process the following categories of personal data:

We do not knowingly collect any special category data (such as health, religious, or biometric data) unless you voluntarily provide it, for example within a custom design request.

3. How We Collect Your Data

• Directly from you — when you create an account, place an Order, contact customer support, or subscribe to marketing emails;
• Automatically — through cookies and similar technologies as you browse the Site (see Section 6);
• From third parties — such as our payment processor, delivery couriers, or analytics and advertising partners.

4. How We Use Your Data

We use your personal data to:

• Process and fulfil your Orders, including custom and personalised apparel;
• Manage your account and communicate with you about your Orders;
• Provide customer support and respond to your enquiries;
• Send you marketing communications where you have consented, or where we have a legitimate interest to do so;
• Improve our Site, products, and customer experience;
• Detect and prevent fraud, and comply with our legal obligations;
• Analyse Site usage and measure the effectiveness of our marketing.

5. Our Legal Basis for Processing

We rely on one or more of the following legal bases to process your data:

• Contract — processing necessary to fulfil your Order and provide our services to you;
• Consent — for example, where you opt in to receive marketing emails or where non-essential cookies are used;
• Legitimate interests — such as fraud prevention, improving our Site, and direct marketing to existing customers, provided this does not override your rights;
• Legal obligation — where we must retain or disclose data to comply with the law, such as tax and accounting requirements.

6. Cookies & Tracking

Our Site uses cookies and similar technologies to operate correctly, remember your preferences, and understand how visitors use the Site. Some cookies are essential for the Site to function (for example, keeping items in your basket); others are used for analytics and marketing purposes and will only be set with your consent, where required.

You can manage or withdraw your cookie consent at any time through the cookie banner or your browser settings. Disabling certain cookies may affect the functionality of the Site.

7. Sharing Your Data

We may share your personal data with:

• Service providers — such as payment processors, delivery couriers, and IT/hosting providers, who process data on our behalf under contract;
• Professional advisers — including lawyers, auditors, and accountants where necessary;
• Regulators and law enforcement — where required by law;
• A buyer — if we sell or transfer part or all of our business, your data may be transferred as part of that transaction.

8. International Data Transfers

Some of our third-party service providers may be based, or process data, outside the USA. Where this occurs, we ensure appropriate safeguards are in place, such as the USA International Data Transfer Agreement, an adequacy decision, or equivalent standard contractual clauses, to ensure your data receives an adequate level of protection.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Order and transaction data is typically retained for as long as required under USA tax law. Where you have created an account, we retain your data until you ask us to delete it, subject to any legal retention obligations.

10. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction, including secure servers, encryption during transmission, and restricted access to personal data on a need-to-know basis. While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure.

11. Your Rights

You have the following rights in relation to your personal data:

• Right to be informed — about how your data is collected and used (as set out in this Policy);
• Right of access — to request a copy of the personal data we hold about you;
• Right to rectification — to have inaccurate or incomplete data corrected;
• Right to erasure — to request deletion of your data in certain circumstances;
• Right to restrict processing — to request that we limit how we use your data;
• Right to data portability — to receive your data in a structured, commonly used format;
• Right to object — to object to processing based on legitimate interests or for direct marketing;
• Rights related to automated decision-making — where applicable.

12. Marketing Communications

Where you have opted in, we may send you marketing emails about our products, offers, and promotions. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us directly. Opting out of marketing does not affect transactional communications, such as order confirmations and shipping updates, which we need to send you to fulfil your Order.

13. Children's Privacy

Our Site is not directed at children, and we do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated Policy will be posted on this page with a revised "last updated" date. We encourage you to review this Policy periodically.