RETURNS & EXCHANGES
{{ shop.name }} — everything you need to know about sending something back
Contents
1. Our Policy At A Glance
| Return Window | 30 days from the date of delivery |
|---|---|
| Condition | Unworn, unwashed, with original tags and packaging |
| Refund Method | Original payment method, or store credit if preferred |
| Return Shipping | Customer-paid unless the item is faulty, damaged, or incorrect |
2. Return Eligibility
To be eligible for a return, your item must be:
- Returned within 30 days of the delivery date;
- Unworn, unwashed, and undamaged, with original tags attached;
- In its original packaging, where possible;
- Accompanied by proof of purchase (order number or receipt).
Items that don't meet these conditions may be sent back to you at your cost, or may only be eligible for a partial refund at our discretion.
3. Items That Can't Be Returned
- Custom, personalised, or made-to-order apparel;
- Items marked "Final Sale" at checkout;
- Underwear, swimwear, or other items for hygiene reasons, once the hygiene seal is broken;
- Gift cards;
- Items returned outside the 30-day window.
4. How To Start A Return
Submit Request
Fill out the return/exchange form with your order number.
Get Approval
Our team reviews your request and sends return instructions.
Ship It Back
Pack the item securely and send it to the address we provide.
Refund / Exchange
Once received and inspected, we process your refund or exchange.
5. Request A Return / Exchange
Fill out the form below and our team will send you return instructions.
6. Return Shipping Costs
Return shipping is paid by the customer unless the item you received is faulty, damaged in transit, or not what you ordered — in which case we'll cover the return shipping cost or arrange a free replacement. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit back to us.
7. Refunds
Once we receive and inspect your return, we'll notify you by email whether your refund has been approved. Approved refunds are processed to your original payment method within 5–10 business days, depending on your bank or card provider. Original shipping charges are non-refundable, except where the return is due to our error.
8. Exchanges
Need a different size or colour? Let us know in your request form and we'll confirm availability. If the item you want is in stock, we'll ship your exchange once we receive the original item back; if it's out of stock, we'll offer a refund or store credit instead.
9. Damaged, Faulty & Wrong Items
If your order arrives damaged, faulty, or different from what you ordered, please contact us within 7 days of delivery with your order number and photos of the issue. We'll arrange a free replacement, refund, or repair as appropriate — at no extra cost to you.
10. Custom & Wholesale Orders
11. International Returns
International customers are welcome to return eligible items within the same 30-day window. Return shipping costs, customs fees, and duties for international returns are the customer's responsibility unless the return is due to our error. Please contact us before shipping an international return so we can confirm the process.
12. FAQs
How long does a refund take?
Once your return is received and approved, refunds are typically processed within 5–10 business days.
Can I return a sale item?
Items marked "Final Sale" cannot be returned; other discounted items follow our standard return policy unless stated otherwise.
Do I need the original packaging?
We recommend using the original packaging where possible to help avoid damage in transit, but it isn't always required for approval.
What if my return is outside the 30-day window?
Contact us anyway — late returns are reviewed on a case-by-case basis and may be approved for store credit.
13. Contact Us
Questions about a return or exchange? Our team is happy to help:
- Email: {{ shop.email }}
- Website: {{ shop.url }}
Last updated: {{ 'now' | date: "%d %B %Y" }}